Refunds and Returns Policy
Last Updated: 11 January 2026
Website: bluelightoptics.website
Business Name: Blue Light Optics LTD
Address: 123 Road, Town, County, AB1 2CD, Country
Contact Email: [email protected]
Thank you for shopping with Blue Light Optics LTD. We want you to be fully satisfied with your purchase. This Refunds and Returns Policy explains how returns, exchanges, and refunds work when purchasing blue light blocking glasses or related products from bluelightoptics.website.
By placing an order, you agree to the terms outlined below.
1. Eligibility for Returns
1.1 You may request a return within 30 days of receiving your order.
1.2 To be eligible for a return, products must be:
- In their original condition
- Free from damage, scratches, or signs of wear
- Returned with all accessories, cases, and packaging
1.3 Items that cannot be returned unless faulty include:
- Custom or prescription lenses
- Gift cards
- Clearance or final‑sale items (if clearly marked at purchase)
2. Initiating a Return
2.1 To start a return, contact us at [email protected] with the following information:
- Your full name
- Order number
- Reason for return
- Photos of the product (if reporting damage or defects)
2.2 Our customer support team will respond with return instructions, including the return address and any additional steps required.
2.3 Returns sent without prior authorisation may not be accepted.
3. Return Shipping Costs
3.1 If the return is due to a change of mind, incorrect order, or personal preference, you are responsible for return shipping costs.
3.2 If the return is due to a faulty, damaged, or incorrect item, we will cover the return shipping costs or provide a prepaid return label.
3.3 Original shipping fees (if applicable) are non‑refundable unless the product was faulty or incorrectly supplied.
4. Inspection and Approval
4.1 Once we receive your returned item, we will inspect it within 5–7 business days.
4.2 We will notify you by email whether your return has been approved or rejected.
4.3 Returns may be rejected if:
- The product shows signs of wear or damage
- Items are missing components
- The return was initiated outside the 30‑day window
5. Refunds
5.1 Approved refunds will be issued to the original payment method only.
5.2 Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.
5.3 If your refund is delayed, please contact your bank before reaching out to us.
6. Exchanges
6.1 Exchanges are available for the same product in a different colour or style, subject to stock availability.
6.2 If the requested item is unavailable, we will issue a refund instead.
6.3 Exchange requests follow the same 30‑day return window and product condition requirements.
7. Faulty or Damaged Items
7.1 If your product arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
7.2 Please include photos or videos showing the issue.
7.3 We will offer one of the following solutions:
- Replacement product
- Exchange
- Full refund
- Prepaid return label (if required)
8. Lost or Missing Orders
8.1 If your order does not arrive within the expected timeframe, contact us at [email protected].
8.2 We may request confirmation from the courier before issuing a replacement or refund.
8.3 Claims for missing orders must be made within 30 days of the estimated delivery date.
9. Product Requirements for Returns
To qualify for a refund or exchange, products must meet the following conditions:
- Frames and lenses must be free from scratches or damage
- No signs of wear, bending, or misuse
- All accessories (cases, cloths, clips) must be included
- Packaging must be returned where possible
Failure to meet these conditions may result in a partial refund or rejection.
10. Cancellations
10.1 Orders may be cancelled before they are shipped.
10.2 Once an order has been dispatched, it cannot be cancelled and must follow the standard return process.
11. Contact Information
For all return, refund, or exchange inquiries, contact us at:
Blue Light Optics LTD
Email: [email protected]
Address: 123 Road, Town, County, AB1 2CD, Country
Our customer support team aims to respond within 1–2 business days.